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The Truth About Twitter

posted on 1/21/09 by Meghan Wilker

Over the past year, Twitter seems to have hit its tipping point and truly entered popular consciousness. (@idpkbrian called it when he saw a reference to Twitter in a Wal-Mart ad in a movie theatre this summer.)

Just to be contrarian, I think it's time I shared my Twitter peeves. Let the Twitter scroogin' begin!

Twitter != IM
If more than half your tweets start with @, you might want to consider downloading an instant messaging client. Of course, if all those @ replies are interesting to your followers, more power to you. But, more often than not, @ replies consist of stuff like, "@ so-and-so, what are you doing tonight? I'm washing my hair!"

Know what I say to that? #annoying! Pick up the phone, send an email or use instant messenger.

Watch the re-tweets, Mister.
RT, or re-tweeting, is repeating what someone else said because you thought it was funny or interesting. That's fine, but if more than half your tweets are RTs, what the hell are you doing? Add something interesting to the conversation, or don't talk. (This from the girl who tweets pictures of her kid. Who do I think I am?)

Twitter is also not RSS
If all that you or your company are tweeting about is your latest blog post, please stop. If we want to read your blog, we'll subscribe to your RSS feed. (If you sprinkle your blog notices among other interesting tweets, no worries.)

On a related note, if all you're doing is @replying to people who mention you or your competitor, please stop. You're killing me.

Quantity vs. Quality
This goes for tweets and followers alike. If you've been on Twitter for six months and you have thousands of tweets, you are either:
a) incredibly interesting and knowledgable
b) self-obsessed
c) in need of an IM client (see: Twitter != IM)

The answer is most likely b or c. Sorry.

Low or No-Value Tweets
When it comes to followers, I'm glad you have X-hundred or thousand. Good for you! Seriously, good for you. But, you don't have to tweet every time another 5 people start following you. "I have 100 followers!" "I have 110 followers!" gets old very fast. As someone who's following you, I obviously think you have something to say. Rattling off your number of followers is not that interesting. If I want to see how many followers you have, I can look at your profile anytime I want. On a related note, it's really not necessary to publicly thank all your followers.

I am Not a Snob.
I saw a video last month decrying Twitter "snobbery." The basic message was that if you have a ton of followers and don't follow all of them back, you're not social media, you're solo media.

Um, no. I certainly don't expect every blog that I read to also read my blog. Similarly, I don't expect everyone I follow on Twitter to follow me back. I'm busy, they're busy, we're all busy, and keeping up with 2,000 tweeters may not be high on my list, or theirs. There are certainly people with thousands of Followers and Followees, and God bless them (see: @stephenfry). But, I have a full-time job, a blog, a husband, a house and two kids. I use Twitter to follow some friends and some industry people that I think are interesting. That's it. And it doesn't make me a snob, it just means I'm smart enough to know my own limits.

The Elite
It bugged me when bloggers did it years ago and it bugs me now that tweeters are doing it: lists of who is "elite" based on number of followers or number of tweets or other wacky methods. What bugs me is the "I'm more popluar than you" mentality that smacks of junior high school. The beauty of where technology is right now (Web 2.0, if you will) is that we all have a voice. Not everyone can start a radio or TV station, or start printing a newspaper, but anyone can set up a Twitter account, a web site, a blog, or a Facebook page -- and if they have something interesting to say, they'll find an audience.

If anyone has this kind of right, it seems like Mr. Tweet does. He looks at it in terms of influence and relevance, which seems right on the mark. Trying to calculate who is elite based on followers or tweets just seems silly to me. I've seen people who have made thousands of low-value tweets. That ain't elite. Where Mr. Tweet gets it right is in understanding that it's in the eye of the follower: what's relevant to me may not be relevant to someone else. This is not high school. There is no "in crowd."

The Echo Chamber
Just like in real life, there are clusters of Twitter users. Many of us follow many of the same people. The result is that I might get the same article tweeted 5 times in 5 minutes. (related: my RT gripe). @jongordon noted a few weeks ago that it seemed like Twitter was made up of 90% PR people and "social media experts" and sometimes, it sure seems like he's right.

Everyone was all a-buzz about the Motrin Moms a couple of months ago, but only ONE DAY after the whole thing happened there were so many tweets ABOUT it that it was impossible to find the tweets that actually WERE it. Echo....echo...echo...

Ego-Tweeting
I got a lot of Amens this week when I tweeted, "the more people use twitter, the more it becomes a place for ego-tripping and butt-kissing. i'm ready for that to stop now."

Here's what I'm talking about: the ego-tweet (made by what @JenKaneCo refers to as "twarcissists") is the standard annoying bragadocious comment. This was brilliantly parodied by @lolife who said, "Having lunch with @god, then a meeting with @obama and then drinks with @bono before my date with @superhotchick." Ego-tweets are all a variation on that theme. #snore

The butt-kiss tweet is usually a reaction. It goes something like this: powerful client-type person tweets about their business. The bajillion vendor-type people who follow this person go into a tweeting frenzy, each one trying to prove their smarts and derring-do. "Why yes, @powerfulclient-typeperson, we are incredibly strategic and smart!" And then we're all subjected to the equivalent of a group capabilities presentation in 140 character bites. Which makes me, and all the kittens in the world, weep.

The Circle of Life
Don't get me wrong, I love Twitter. It's changed my life, cleared up my acne and I have lost 15 pounds since November. It's just going through an interesting phase.

If you think about the arc that blogs have followed, it's easy to draw parallels: began life as geek-only tool, gained popularity, users started defining crietria which make them "elite" to set them apart from all the newcomers, companies thought they were a golden ticket, blog ad networks developed and PR companies actively wooed bloggers, some bloggers were outed as shills and some managed to make a living at it, "real" journalists bristled but grudgingly started accepting blogs, blogs pronounced dead.

This same arc applies to Twitter. When I joined almost two years ago, there weren't a whole lot of other people tweeting. Now that it's hit the mass consciousness, the elite lists have started popping up, more and more companies are tweeting (and just like with blogs, a few are getting it right and the rest don't know what to do), Twitter ad services have started popping up and will soon start to infiltrate. When I was watching CNN last month they were scrolling tweets across the bottom of the screen which means that sometime later this year, you can expect the "Twitter is Dead" headline to hit Wired.

Of course, blogs aren't really dead -- they're just not the Next Best Thing anymore. Now, that mantle is carried by Twitter. We'll see how long it lasts. In the meantime, happy tweeting. Follows or rotten tomatoes can be directed @irishgirl.

[cross-posted on the MIMA blog]

Note to new Geek Girls: if you need to know more about what Twitter is, you can check out my earlier post. There's no shame in not knowing, but there's no excuse for not learning!

20 Previous comments:

1 On January 21, 2009, jeremy said:
Great article, accurate as heck. Next stop: block those automated feeds from blip.fm with a song title/lyric/whatever. Ugh.
2 On January 21, 2009, Karl Pearson-Cater said:
Nice post! In reaction to "The Elite" and folks who boast follower #s... So many companies following now and "Social Media Experts" following everyone that your follower number is bloated. Also, I tend to immediately unfollow someone who says something like "Who wants to be my 1000th follower? Yippee!" Ridiculous seeing as the only folks who get that tweet are the ones _already_ following. Meh.
3 On January 21, 2009, Jodi Chromey said:
This is awesome. You've listed virtually every Twitter pet peeve I can think of. Now, if you can get people to listen we'll name a national holiday after you.

I'm beginning to think that calling yourself a "Social Media Expert" is an oxymoron. Everyone on Twitter should make it a policy not to follow them. Let them talk amongst themselves.

Full disclosure: I am a "corporate Tweeter" (which might just be the dumbest thing I've written all day) and I have to admit I can get a little @ happy. I vow to do better.
4 On January 21, 2009, Paul said:
This was a great read. Soo many true points. I sent the link on to my wife. She'll get a lot out of it. Good work!
5 On January 21, 2009, Kyle Meyer said:
Regarding the mass @reply tweeters, Twitter has a feature called direct messaging (done by typing 'd USERNAME your message') which I've found handy for replying to tweets without having to broadcast my message to the rest of the folks following me. Although, I'll still @reply when I feel it's appropriate.

6 On January 22, 2009, Rocky Agrawal said:
Great post. The media loves the build up/tear down cycle.
7 On January 22, 2009, jennie said:
very interesting. do you find the content of your tweets change based on who you know is following you? for example, do you stop talking about personal things once your followers include business contacts? or, do you feel like you need to tighten the limits of what you say once your followers include people you don't know or don't know well?
8 On January 22, 2009, Meghan Wilker said:
Jennie - that is a GREAT question, one that probably deserves its own blog post. I think all of us with an active "social media" life have watched our personal and professional lives merge with interest and maybe a little apprehension. There really isn't much of a split anymore between my personal and professional information and it's kind of hard to come to grips with that and, as you said, figure out how much to share (because it's hard, if not impossible) to only share personal information with personal contacts. I have clients on Facebook and friends on LinkedIn and vice versa.

I'm getting long-winded for comments so I'll just promise to do a blog post about this soon!
9 On January 22, 2009, Aaron Weiche said:
Meghan - It seems to be it all comes back to intent. Some users are abusing or overdoing the peeves you list above for sure. This same cycle happens with any communication tool. (hello telemarketing).

I'm all over your list though. I plug our latest blog posts, I RT a few interesting links form others, I share what I'm reading, I offer random thoughts/links and work tasks throughout the day. Am I wasting space?

So I guess I get back to my my intent. My intent is to share, to participate, to listen, to give my 2 cents, to network and learn. Maybe if we are going to police twitter (ha @TwitterPolice), we should give the biggest tickets to those with the wrong intent.

Thanks for the post!
10 On January 22, 2009, Jodi Chromey said:
Oh! I eagerly anticipate the post about the blending of personal/professional in Social Media. As someone who is still dealing with that blend and not dealing with it well, I am prone to think it's a generational thing.

Gen X is having a tough time with that blend while the Millenials (formerly Gen Y) are totally comfortable letting it all hang out.
11 On January 22, 2009, Leigha said:
Good timing, as I was just getting harangued Tuesday night about not having a Twitter presence. This article has emboldened my stance!

Here's the way I see it: I adore you, but I don't care what you ate for lunch today, or that your kitty is adorable in the sunlight, or that you're "going to work and it's really cold out. ugh."

I believe that people will get tired of the A.D.D. nature of Twitter, and blogs will make a comeback in the form of substantive research and writing. I'd much rather read a well-crafted, in-depth article about Obama's Inauguration than try to piece it together from spurts of 140 words or less.

Here's hoping that Twitter, too, shall pass.
12 On January 22, 2009, Madge said:
Funny and informative. I'm still trying to figure out how and why to tweet. Especially because my mobile phone is so old it looks like a stick of butter.
13 On January 22, 2009, Meghan Wilker said:
Leigha -

I don't wish for Twitter to go away completely, but I agree with what you are saying. Essentially, you hate the "low or no-value tweets." But, value is in the eye of the beholder; some people (WHO?!) must like hearing about dumb crap or the dumb crap tweeters wouldn't have any followers.

Twitter can be abused in a very ADD way, as you say. Yesterday, I read a really interesting article (via @missashe) about the value of EDITING one's lifestream. That, to me, is the real takeaway from all this: good editing. If I'm following you because you're a theater geek and I love you, I may not want to see pics of your kitty in the sunlight (wow, that sounded dirty). But, if you're tweeting as "KittyPicOfTheDay"...that's a different story!

Article here:
http://www.iconnectdots.com/ctd/2009/01/its-the-value-stupid.html
14 On January 22, 2009, Libby said:
Right on. Here's one more of my pet peeves: using Twitter for live blogging. Yikes.
15 On January 23, 2009, Kathy Foster-Patton said:
Awesome post!
16 On January 23, 2009, Jeff S. said:
Wow - this is exactly how I've been feeling the last few weeks about Twitter. Well stated! There are so many "experts" spewing "strategies" for using Twitter to hype yourself, market/sell things, etc. Um...how about using it for keeping up with friends or reading interesting tidbits from people we find interesting?
17 On January 23, 2009, Erica M said:
"Know what I say to that? #annoying!"

Ha! Heh.

I adamantly insist that everyone's allowed to tweet however they want. That is the beauty of Twitter, after all: there are no rules. But everyone's also free to follow or not as they please.

I'm with you on about 95% of what you wrote. I've also committed some of those crimes.

I'm not a PR person, so maybe PR folks will jump on me for this, but it just seems to me that PR people think so differently about communication. I don't follow a lot of PR people on Twitter.

This was one of the most sensible and insightful writings I've seen on this topic.
18 On January 28, 2009, Patty Henderson said:
Great post! A thoughtful perspective and some good advice for anyone taking the Twitter plunge.
19 On June 15, 2009, nexium said:
It is not enough to aim; you must hit.
20 On June 17, 2009, buy ultram online said:
It is fortunate to be of high birth, but it is no less so to be of such character that people do not care to know whether you are or are not.

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